Today has been a very bad day for us. We have really hit rock bottom with this mortgage verifcation document. Hours and hours on the phone, waiting, and still don't have this in our hands. The option of adding the mortgage info. to our county asessor document is a no go. The county won't notarize it with that info. on it. Steve hit a breaking point and was in tears as he left there. I was sobbing earlier in the day after being on the phone with them and getting nowhere.
Then I was on the phone with mortgage company later this afternoon trying to find a supervisor who could update me. I faxed a document to them last Friday, showing them exactly what we need. We actually scanned and altered one of their previous letters to us so they have a format of exactly what we need.....spoon fed to them. The supervisor got off the phone with me saying he was going to walk down to the research and resource dept. and check on this personally. When he called me back, he said they are working on it. This is what I have gotten everyday of this week from them. It shouldn't be a very time-consuming task. Their excuse when I politely inquire as to why this is so difficult, is that it is "an unusual request." He also told me that after this person finishes with it, it has to go through some "approval" office. I've asked them to have someone call me before it gets mailed to me, so I can personally go over the instruction list and make sure it's right. He couldn't guarantee that this would happen, but that he would email this dept. of my request.
We really wanted to get our dossier mailed by Friday. But even if we get the document overnighted and it arrives tomorrow, assuming it's done right we have to turn it back around to TX and get it apostilled. I guess right now we are mostly panicking because our other "last resort" ideas are ending up roadblocked. It scared us that we are having to rely on this very incompetent company to get us what we need. Very discouraged, very tired, losing our patience, very stressed. Very bad day.